Top Molecular Diagnostics and Toxicology Laboratories|MicroGen Health

Privacy Policy

We recommend reading this Notice thoroughly to ensure you are fully informed.

1. How We Collect Your Personal Information
We collect your personal information through various channels to ensure we can provide you with the best possible service:

Website Forms: When you fill out forms on our website, such as registration, contact, or appointment scheduling forms, we collect the information you provide.
Cookies and Similar Technologies: We use cookies and other tracking technologies to gather data about your interactions with our website. This includes information about your browsing behavior, device type, and IP address.
Email Communications: If you communicate with us via email, we collect the content of those communications and any personal information included.
Offline Interactions: We may collect personal information from you during in-person visits to our laboratory or through phone calls.
Third-Party Sources: Sometimes, we may receive personal information about you from third-party sources such as healthcare providers, insurance companies, or other affiliated entities.
Electronic Health Records (EHRs): We may also collect health information through EHR systems used by your healthcare providers.

2. What Personal Information We Collect
We collect personal and sensitive data to provide and improve our diagnostic services. Here are some examples of the types of data we may collect:

Contact Information: Names, email addresses, phone numbers, physical addresses.
Identification Information: Patient IDs, social security numbers (where necessary), driver’s licenses.
Health Information: Medical history, test results, diagnoses, treatment plans.
Financial Information: Billing information, including insurance details and payment records.
Technical Information: IP addresses, browser type, device type, and operating system details.
Communication Records: Records of communications between you and our staff via phone calls or emails.

3. How We Use Your Personal Information
We use the personal information collected for several purposes:

Providing Services: To process your requests for diagnostic tests and services.
Improving User Experience: To enhance the functionality of our website and improve your overall experience with our services.
Communication: Respond to your inquiries and update test results or appointment schedules.
Marketing Communications: With your consent, we may use your contact information to send newsletters or promotional materials about new services or special offers.
Compliance with Legal Requirements: To comply with legal obligations, such as maintaining patient records as required by HIPAA and other healthcare regulations.
Quality Improvement: To evaluate the quality of care provided by our laboratory.

4. How and Why We Share Personal Information with Third Parties
We are committed to protecting your privacy but may share your personal information under certain circumstances:

Healthcare Providers: We may share health information with your healthcare providers or other medical facilities involved in your care to ensure coordinated care.
Insurance Companies: To facilitate billing and insurance claims processing.
Affiliates: With affiliated laboratories or healthcare organizations to coordinate care or improve service quality.
Service Providers: We may share your information with third-party service providers who assist us in delivering our services. These include billing companies, IT service providers, and other vendors who help us operate efficiently.
Legal Compliance: We may disclose personal information if required by law or in response to a valid court order or subpoena.

In all cases where we share personal information with third parties, we ensure that these entities adhere to strict confidentiality agreements and comply with applicable data protection laws.

Term and Communications
Consent for SMS Communications

When you consent to receive SMS communications from Devansh Lab Werks, your phone number and consent will be kept confidential. We assure you that your information will not be sold or shared with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

Types of SMS Communications
After obtaining your consent, you may receive the following types of SMS messages:

Customers and Guests: Updates on orders, test results, or other relevant information.
Job Applicants: Notifications regarding the status of their application.
Appointment Reminders: Reminders about upcoming appointments or events.

Example Message
“Hi [Customer Name], this is a reminder about your upcoming appointment with Devansh Lab Werks on [Date] at [Time]. We look forward to seeing you. To opt out, reply ‘STOP’ to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply ‘HELP.'”

Standard Messaging Disclosures

Opting Out: To opt out of SMS communications, reply with “STOP.”
Assistance: For assistance or inquiries, reply with “HELP.”
Message and Data Rates: Message and data rates may apply.
Sample Response for “HELP” Reply: “For further assistance, please visit our website at https://microgenhealth.com/ or contact us at +1 571-775-1973.”

Message Frequency
You may receive approximately 5-10 daily messages related to your requests. However, the frequency may vary depending on the nature of the communication.

Opt-In Method
You can opt-in to receive SMS messages from Devansh Lab Werks in the following ways:

Verbally: During a conversation with our staff.
Online Forms: You can submit an online form on our website.
Paper Forms: Filling out a paper form during your visit.

Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. This option is available on both online and paper forms.
By including these key elements, we ensure transparency with our customers while adhering to relevant regulations such as the Telephone Consumer Protection Act (TCPA) and other applicable laws.

Help and Support: If you need assistance, reply “HELP” to any text message or contact us at [email protected]/+1 571-775-1973.